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We bought the set about a year ago, after high recommendations from the salesman at Best Buy. This washer does not clean clothes - they come out with soap & spots & white stuff, even after I use the deep water or the extra rinse cycles.

These cycles take well over an hour. When they are finally finished, my clothes are twisted into ropes that have to be unwound & taken apart before putting in the dryer. I hate to think what it's doing to more delicate clothing, getting stretched & tied up like that. Had a repairperson I trust come out & he said it's just the way they work - very little water, so clothes really don't get clean.

This washer is awful - can't wait to get a new one. The dryer isn't much better - can't believe a $900 dryer doesn't have a steam refresh cycle!

And the controls are so touchy - if you actually push them, they don't work. If you lightly hover over the button & barely breath on it, it does - very strange.

Reason of review: Bad quality.

Monetary Loss: $1600.

Preferred solution: Let the company propose a solution.

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