Frederick, Maryland
Not resolved
1.9
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1 comment

Have 7 month old Maytag washer. Called 'authorized' Maytag service company, based on strange noise during wash cycle.

After 2 service calls, it was determined that the transmission was failing. 3rd call determined that in order to repair the transmission, the agitator had to be removed and would require a new replacement for this part, in addition to all the other parts already ordered. The 4th service call was terminated, when it was determined that the service company had received the wrong agitator. An expedited order for the correct part, resulted in the wrong part being delivered, for the 2nd time!!

5th service call now on indefinite hold.

Frustrated, I contacted Maytag, directly.

Carried on a 45 minute chat, the result of which was, paraphrasing, we can't help you with your problem. Essentially, I'll just have to wait, with no operating washer, until the repair service fixes your machine.

This episode does not speak well for Maytag 'customer support'.

Product or Service Mentioned: Maytag Mvwb765Fw Washing Machine.

Reason of review: Warranty issue.

Preferred solution: Deliver product or service ordered.

Maytag Cons: Not responsive customer service, Lack of true willingness to help and poor quality of product.

  • Warranty
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WP2008
#1705205

Hi MilkyDingo583, thanks for the review. We regret to hear that your Washer is not living up to your standards and are happy to look into this with you.

Please reach out to us directly at 1-800-344-1274, via Facebook https://www.facebook.com/maytag/ or Twitter @MaytagCare. Let’s see what we can do for you!