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I am so pissed for lack of better word ! we bought a brand new Maytag because we wanted a machine we could depend on omg were we WRONG ! THE MACHINE WON'T WASH MY CLOTHES WON'T CLEAN THEM ! NOW IT SHUTS OF AFTER A MINUTE OR TWO BEING ON ! SO I CALLED OVER TWO WEEKS AGO PROMISED A TECH ON TUESDAY 3/13/2018

AND THEN ONE ON TODAY THURSDAY 3/15/2018 the no call no show professionals and Maytag just passes the buck !

never again buy a product from this company ! I will make sure the products I purchase do not belong to this company !

the tech today was 12-4 which I was ok with but HE DID NOT show up at first and did not pick up his calls ! he did finally get here ABOUT ( 5.30 ) (HE COULD HAVE JUST CALLED SAID HE WAS LATE )after I called in and got very upset with Maytag supervisor Eric at ext. 7939 which is who I was sent to from Tasha cause she was like next Tuesday and I was like nope and she was like that's what we got and I was like no ! supervisor needed and no I was not nice about it! I was nice with Wendy on Tuesday because once is a mistake more then that is just not caring !!!! also I asked for a number to the ceo's office as well as just a corp number was not given one told I could not get one gave me a address which we all know they figure is useless cause by the time you pin a letter hopefully its fixed and forgotten ! WELL MY MACHINE IS STILL BROKEN THE PART HE REPLACED DID NOT WORK ! I NOW HAVE WET DIRTY CLOTHES IN THE MACHINE AND AGAIN A TECH WHO WONT PICK UP HIS PHONE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Product or Service Mentioned: Maytag Washing Machine.

Reason of review: Warranty issue.

Maytag Pros: Thought of all new appliances.

Maytag Cons: Poor quality of the product.

  • Washing Machine
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WP2008
#1452176

Hi blhope66, we're truly sorry to learn of your concerns and experiences. Please don't hesitate to reach back out to us for any additional questions or concerns.

blhope66
#1446904

The tech Walter came back finally and hopefully corrected the issueI am still upset with the unpleasant situation and Maytag not handling the situation in a professional way .And to be honest Walter the matrix repair guy seems nice but maybe a little overwhelmed. And he should have text or called sooner