I purchased not one but two maytag/whirlpool top loader washer machines and the matching dryers. After constantly finding holes and tears in our clothing and realizing that the washer machine was the culprit.
I then contacted Maytag/Whirlpool and they tried to say that it was the fault of the operator, that I must be loading the machine wrong, I insisted that I had read the owners manual and was aware of the proper loading procedure. I was then contacted by Matthew Ganus the following day, from Maytag, and was told that they have multiple customers with similar cases of stretching, ripping, or not cleaning clothing; If this is the case why have these machines not been recalled? He said the reason for the ruined clothing was due to the washer either being over loaded or loaded wrong, that it should only have maximum of 7-8 items of clothing. Once again I explained that I was aware of how to load the washer machine.
He then advised me to put the load on bulky which I have done in the past and I informed him that all it does is knot my clothing. He provided me with his email to send photos of the destroyed clothing so that he could take it to his boss. I will send the photos but unfortunately, I have lost all faith in this company. He told me that since I am one month past my warranty the best that he could do right now would be to possibly give me a discount on a new washer, are you kidding me.
I spent around $4000 for both sets and now they're asking me to purchase another one of their machines, NEVER AGAIN. I guess we will see what his boss says.
It would be nice if they could at least pay me for every item of clothing that their machine has ruined. I will be writing a letter to corporate, if anyone else has any complaints you can find the address as well as the CEO's name below:Jeff Fettig553 Benson RdBenton Harbor, MI 49022Also, twitter and Facebook are great ways of being heard!!!
Monetary Loss: $4000.