Three years ago I purchased a Maytag MFW9600SQ1 Front load washer, along a Maytag refrigerator and gas dryer. In Canada this washer cost $1243 including taxes. I was told by the dealer that this machine was one of Maytag's better products. This washer does approx 3 loads per week (for two people) and the tub bearing is prematurely failing.
On checking the internet and with a used appliance dealer, I have found that premature bearing failure is a fairly common problem for Maytag front load washing machines. It appears that they do not use sealed bearings.
The bearing is an integral part of of the rear tub assembly and costs $550 in Canada, $350 int the US. With labor the cost of repairs is basically the cost of a new machine. A $20 bearing replacement is not an option.
Though the machine is past its 1 year warranty I contacted Maytag to see if they could help in any way. A goodwill gesture on their part could go a long way towards customer loyalty and positive word of mouth advertising. I was basically told to pound salt.
Maytag's own website states that "We know that you depend on your appliances to get the job done day in and day out. That's why we use durable and long-lasting parts in our machines...All to give you confidence that your Maytag appliance will last year after year". What a load of ***.
These front load washing machines have a lot of plastic and light duty parts in them. They are heavy only because of the concrete counterweights in them.
Our previous washer was a Kenmore top loader (made by the old Inglis manufacturing)and gave us 22 years of trouble-free service. It was built like a tank. 3 years out of a Maytag?? Come on!!
I will never again purchase any Maytag or Whirlpool products and would recommend that potential customers buy from another manufacturer.
Stay away from Maytag/Whirlpool products. They do not last. Please share this with anyone you know that is shopping for appliances.
Chris in Drumbo Ontario, Canada.
Monetary Loss: $1243.