Waconia, Minnesota
Not resolved
2 comments

I have a Maytag Neptune Stackable MLG2000AWW, it is my secondary washer.dryer, so therefore it doesn't get the workout my other unit does.It is five years old, and is on it's second motor board assembly repair.

Costing me 880.00. If that's not the only issue, the part is on backorder until November... it's July. Also, this part was the issue in a Class Action Suit in 2004.

I don't think the issue is fixed yet, but they don't care. Their customer service is absolutely useless. Do you think they could TRY to locate the part from a dealer/distributor, etc. that may just have one available.

Nope, all I get is "sorry, you don't have the extended warranty, there is nothing we can do" Seriously, this is what they say.

ALL I CAN SAY IS I WILL NEVER EVER PURCHASE A MAYTAG OR WHIRLPOOL APPLIANCE AGAIN.My only retribution is to warn others.

Review about: Maytag Customer Care.

Monetary Loss: $900.

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Anonymous
#318668

:(

Our barely used Maytag Neptune had the same problem...after reading about the class action lawsuit we decided not to throw away any more money on the garbage.The set cost us almost $2000 in 2005 and we never used them at all for two full years!

We were never contacted about any recall or class action suit either.GE took over Maytag...guess they were too busy lobbying for tax breaks to care about customers.

WP2008
#317923

Hi my name is Kyle and I am a representative of Maytag.I am sorry to learn of the issue you are having with your appliance.

If there is anything that I can do please reach out to me via Facebook (Maytag) or Twitter (MaytagCare).Or contact us directly via e-mail Maytag_Digital@maytag.com.

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