We bought a new Maytag Neptune washer in 12/2004. Today, 3/2011, will be the third time we have had the top replaced for rust, which is covered by warranty for 10 years.
This seems to be an excessive number of times for the same problem. In 1/2010 we had to replace, at our expense, the clutch that went out. Today, 3/2011, the outer tub needs replacing which is covered by warranty. The problem is that the leaking outer tub sits directly over the clutch which is now ruined due to the water getting into it.
Maytag will cover the outer tub but not another clutch which will cost us another $170 out of pocket for another new clutch. The service company tells us the clutch should last for at least five years. We think Maytag should cover this cost as it was due to the tub leak.
Including this current repair, we will have spent more on repairs for this washer than we originally paid for it new. We feel this is unreasonable for a six-year-old washer used by only two people.
Review about: Maytag Repair.