Contact Maytag Customer Service

I bought a Maytag washer from Maytag/Whirlpool in March 2025. Within 4 days, it started to power on by itself and recycling the washer.

Despite reaching out to customer service and filing a BBB complaint, Maytag offered no help, no replacement, and ignored their warranty.

I would not recommend this brand based on their poor product quality and refusal to stand behind their appliances. Buyers, beware!

I DO NOT PLA ON BUYING FROM MAYTAG OR WHIRLPOOL WORST CUSTOMER SERVICE NIGHTMARE! ZERO STARS if it were possible I've been a loyal Whirlpool/Maytag customer for YEARS, but after this absolutely HORRIFIC experience, I will NEVER purchase from them again and I'm warning everyone I know to STAY AWAY!My Maytag washer was delivered late on February 18th and has been COMPLETELY DEFECTIVE FROM DAY ONE.

It has NEVER WORKED A SINGLE TIME! I immediately reported the issue, but it took them TWO FULL WEEKS just to send a technician. Now it's March 11th - that's over THREE WEEKS without a functioning washer that I PAID GOOD MONEY FOR!The worst part? I have a NEWBORN BABY at home with sensitive skin, forcing me to drive 45 MINUTES EACH WAY to a laundromat multiple times a week just to wash my baby's clothes!

Despite purchasing a 5-YEAR WARRANTY, Maytag REFUSES to exchange this defective machine for a working one.Today's experience was the final straw. I was put on hold for 2 HOURS AND 7 MINUTES only to be HUNG UP ON! When I finally reached someone named Precious from their service department, she was RUDE, DISMISSIVE, and had the audacity to tell me they "can't do anything to help" because it's been "over 3 weeks." ARE YOU KIDDING ME?! The washer has NEVER WORKED, and the delay in service was ENTIRELY THEIR FAULT!Every time I call, I'm put on endless holds while they show ZERO CONCERN for my situation.

I spent THOUSANDS on a washer/dryer set, and their solution is to DO ABSOLUTELY NOTHING?!SAVE YOURSELF THE HEADACHE AND HEARTBREAK! If you make the mistake of buying from Maytag/Whirlpool, PRAY your appliance works perfectly because if it doesn't, you'll be STUCK with an expensive paperweight and treated like you're the problem!WORST.

PURCHASE. EVER.#MaytagFail #WhirlpoolDisaster #WorstCustomerService #NewbornNightmare #DefectiveFromDayOne

When trying to call customer service at Maytag all I got was a third-party company wanting me to purchase an extended warranty plan

I contacted Maytag to see who their authorized repair person in Saskatoon was as my dishwasher had leaked and there was water under the dishwasher and I was worried about water damage to my flooring or cupboards. Fortunately, we caught it right away and I was able to turn the shut off to the dishwasher off.

They would not tell me who their authorized appliance company wasother than that they would have an appliance person out to fix my 6+ year old Maytag Dishwasher Model MDB8959SFZ4 but it could be 2 days or more. I said I was not leaving water under my dishwasher for 2 days and that I would call an appliance person if they were not willing to tell me who they used and I told them the names of a couple of appliance companies. The next thing I know Shaughnessay Appliance calls me and they can come out. This was one of the appliance places that I had mentioned to Maytag.

Shaughnessy attended and found a leak in the hose to the water inlet. He was going to order the part and return. During the visit he disconnected the dishwasher and pulled it out so I could clean underneath. Luckily there was no damage to the flooring or cabinets but there was damage to two of my ceiling tiles in the basement.

At some point, I shall go into the storage room as I believe I still have part of a box of tiles left. When he returned and changed to hose, he found that the water tank had *** in it and was spraying water and that the engine, motor was leaking. He told me that the motor would be $600.00 and the water tank/inlet valve around $150. This was material and labor.

I asked him to do up a report with an estimate on the cost of the damages. I received the estimate and tax in came to $809.64. Since this I have gone back in my notes and within the first 2 years spent $210 on wheels for the low rack and approx $350 on a new soap dispenser around 4 years old. This product has nickel and dimed us and now has major repairs so we shall be looking at Maytag's retailer Midtown Appliance under statute law for products that do not meet customer expectations.

They in turn can look to Maytag. Years ago, approx 2000, we had a 5 year old Maytag refrigerator go - compressor failure.

At that time, I was told that Maytag had gone to a different manufacturer and that there products were crap but when I purchased these ones, I was told that they had gone back to their old manufacturer and that products were once again better made. Obviously this was in no way the truth and this time, I shall be looking for damages for at least the cost of these repairs $809.64 to put towards my new Bosch dishwasher.