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Maytag - Refrigerator didn't work right out of the box

Purchased a Mft2976 Refrigerator on Sept. 16 2014 it never worked the first day we contacted the sales person which contacted maytag repair center and thay show up on Oct. 8 2014 Now we know it has a bad coil that has to be ordered and unknown when it will be in we ask Maytag to replace the refrigerator since it didn't work right out of the box they said it would have to be repaired this is Oct 12 2014 we still don't know when we will have a refrigerator We will never buy another Maytag product isince thay own several different brand names the quality has went way down and no customer service.
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ID
#545494 Review #545494 is a subjective opinion of poster.
Service
Maytag Repair
Cons
  • No customer service
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Replace it with a new one that works with extra warrant at no extra cost or refund total purchase price

Maytag - BAD PARTS NO HELP

1.4
Details
Well where do I start I have a Maytag dishwasher made from whirlpool it is 4 months out of a year warranty and the main board went out after calling them they said they would pay for the part not the repair I said ok I can deal with that even though I thought there product was suppose to be better then that of a year well guess not ! they sent me to there repair people who charge more to come out and to fix then I paid for the dishwasher shame on them so I called and said I found someone way cheaper there comet was oh we will pay for the part if are Maytag repairs it ,well needless to say they got a ear full they work together in getting more of your money !!!!! so don't buy whirlpool product for they don't last times are tuff enough And when they don't .stand behind there product and try to take advantage of all people to get more money I WILL NEVER BUY FROM THEM AND I HOPE YOU PASS THIS ON !!!!!!!!!!!!!!!!
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ID
#545061 Review #545061 is a subjective opinion of poster.
Cons
  • Parts
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund

Don't Buy Maytag by Whirlpool

2.8
Details
I lost everything in Hurricane Katrina and it took us two years to get our house rebuilt. In 2007 we purchased brand new appliances including a Maytag double wall oven and Maytag refrigerator. In June the oven stopped working and I was told that the replacement part was on backorder until October. Now that it's October I found out from Maytag that the Part# 74001405 has been discontinued for awhile and there is no interchangeable part. Of course the oven is still being made, but the part now used will not work on my 7 year old oven. Are you kidding me? My only option is to find a part somewhere, which I have tried, or have mine rebuilt. This is insane! NOW, my refrigerator is broken - repairman came out today and the compressor is bad - on a 7 year old fridge!!! Can you tell that I'm pissed???
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1 comment
Anonymous
#903654

I'm having a similar problem with my 42" French door refrigerator. My refrigerator went down in on September 3rd.

The controller board is no longer made (6 years old yet the same model is still made). They say the factory was destroyed in the tsunami. Send the board in for rebuilt only to be told after a month that it could not be repaired. I finally reached out to Whirlpool (my dealer told me nothing) who told me they have a resolution section that would contact me to offer a discount on a new unit.

I was told on Nov 3rd someone would contact me in a week. No calls. Each time I call, they push back the time from 7 days to 7 business days, to 14 days. If they intend to do nothing, I would just prefer them to say so.

That way I can go ahead and file proper complaints. Absolutely no thought of the customer.

ID
#544959 Review #544959 is a subjective opinion of poster.
Cons
  • Having to purchase new oven
  • No part to fix 7 year old oven
  • Not having any recourse for repair
Reason of review
Damaged or defective
Loss
$1300
Preferred solution
Let the company propose a solution

Maytag Centennial Sucks

I have had this Maytag for 2 years just spent half of what the machine cost. I bought this brand because they were supposed to be the best Had to replace the Lid Lock switch only do laundry once or twice per week we only have two in our house to do laundry for have been married 60 years doing laundry worst machine I ever owned.Had a Roper for 12 years cost $199.00 dollars.I am very disappointed in Maytag if you buy one be sure you are ready to pay and pay good money out of your pocket.Don't get taken in by the name.
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1 comment
Anonymous
#1166520

I AGREE!!! For a brand that CLAIMS to be AWESOME... they should at LEAST have DECENT CUSTOMER SERVICE and NOT just say "well you need to replace this part at your expense"...

ID
#544577 Review #544577 is a subjective opinion of poster.
Product
Maytag Washing Machine
Loss
$163

Maytag Refrigerator Review

Top freezer with ice machine Maytag refrigerator less than 2 years old BROKE! Compressor crashed. Maytag says too bad
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ID
#543721 Review #543721 is a subjective opinion of poster.
Product
Maytag Refrigerator

Washer Review

Our washer will not fully drain. We have to run extra cycles of spin and drain. It takes forever. The clothes don't smell clean.. it's been a gigantic disappointment. Not even two years old. The repairman cost 150 to come tell us the washer is bad. The machine cost us 600! For this price, May tag should stand behind their products. Never again will we buy the may tag brand
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ID
#541291 Review #541291 is a subjective opinion of poster.
2.3
Details
I had a maytag Neptune set for 12 years with no problems. I moved and needed to get new set. I carefully read up on all the different models. Consumer report even gave the Maytag Bravo high ratings. I thought made in America, ten yr warranty and a good name-what...
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ID
#540858 Review #540858 is a subjective opinion of poster.
Product
Maytag Washing Machine
Reason of review
noisy, annoying sound while washing. not enough water to cover or clean the clothes. cycles are hard on the clothes

Maytag Brand Combo Review

We purchased a Maytag washer/dryer combo this past August after having used Maytag brand combo with no problems for the last 20 years. Our mistake was assuming that the maytag quality was still there. The washer worked fine the first day, then the machine would not fill with water. The nightmare began when I attempted to get Maytag to honor their warranty. They claimed there was no certified repair tech in my area, claiming we live in a remote area, even though we live on a major US interstate. In short, they said there was nothing they could do. We are currently trying to get warranty work by going through Sears, where we bought the combo. So far, we are making minimal progress.
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ID
#540247 Review #540247 is a subjective opinion of poster.

Maytag refrigerator stopped working extended service a joke

My refrigerator stopped working at noon last THURSDAY when the motherboard went crazy. I was told by the extended service people that no one could come until MONDAY because of the weekend! Other repair people work on the weekend so I suppose Maytag doesn't pay for that. Now, Monday, I called the provider to make sure they were coming and that they had a motherboard on the truck. Yes, they are coming but this is a call just to see what is wrong, not to fix the problem. I have spent over $100 on dry ice so far. To make matters worse, over the weekend Maytag changed their call system for extended service to India or Pakistan. I didn't understand but every 5th word the person said! With your service plan you get the right to call and have someone answer the phone 24 hr. per day but that doesn't mean you will get timely service!
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ID
#539937 Review #539937 is a subjective opinion of poster.
Service
Maytag Repair

Maytag - Doesn't cool, plastic cracks, mental rusts...Customer service stonewalls, doesn't honor warranty

1.5
Details
I bought 2 both defective, worst customer service ever, the warranty not worth the paper it is written on everything about these units is cheap, substandard and basically ***. BUYING THEM IS AN UTTER WASTE OF MONEY, THEY DON'T COOL, FREEZE, FOOD SPOILS, PLASTIC CRACKS AND BREAKS, FANS FALL OFF, EVEN IF YOU USE WAX TO PROTECT METAL IT STARTS RUSTING IN A FEW YEARS. I HAVE HAD 20 YEAR OLD REFRIGERATORS THAT ARE IN BETTER SHAPE AND OUT PREFORM. JUST TRY TO GET A REPAIRMAN, THAT IS WHY THEY ARE NEVER WORKING BECAUSE THE COMPANY STONEWALLS AND IGNORS ALL COMPLAINTS.
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ID
#539514 Review #539514 is a subjective opinion of poster.
Product
Maytag Refrigerator
Reason of review
Damaged or defective
Loss
$1600
Preferred solution
Full refund