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Maytag - The washing machine I bought was defective and the company was indifferent.

I purchased a Maytag washer from Home Depot, the first time I tried to use it, it flooded the basement, obviously a defective product (it was properly installed). After calling Maytag and being told that the policy was to repair the washer, not replace it, I was forced to wait two more days and take the morning off work to meet the repair people. That morning after 9:00am, the repair company called to cancel due to the weather, I'm sure they could have determined that at an earlier time and I wouldn't have missed three hours of work. A &E Factory Service refused to reschedule the appointment at a time that would prevent me from further work absence. They told me to call Maytag since they could not meet my needs. When I did so, I was told that Maytag could not control the repair company's schedule and I was out of luck. At that point, I decided to return both the washer and dryer and get my money back, but was appeased by Home Depot when they offered to replace the machine and remove the broken one. Unfortunately, the delivery date turned out to be a record snow storm and it was cancelled and rescheduled for one week later. It is now two weeks later, I still have a broken washer in the basement, I have made several trips to the laundrymat, missed over three hours of work and make countless phone calls.
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ID
#115437 Review #115437 is a subjective opinion of poster.
Product
Maytag Washing Machine

Maytag air conditioner

I purchased a Maytag air conditioner from Menards and the blower motor went out in it. So I took it in to a repair shop,In the owners manual it states that this unit has a 5 year warranty parts and labor on it.The repair shop told me that it would not be covered under warranty another company built it for maytag corp.(that company has filed for bankruptcy)because they made it for them, Matag won't pay for any repairs even though their name is on the unit.this only took 6 phone calls to find this all out! Can any body help me out ??
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1 comment
Anonymous
#5864

Geiger-Air conditioning includes both thecooling and heating of air.

It also cleans the air and controls themoisture level.

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Prescreened Home Improvement Professionals for Cincinnati.

gogeiger

ID
#115403 Review #115403 is a subjective opinion of poster.
Service
Maytag Repair
I bought a Maytag Neptune stacking washer dryer and I also bought an Extended Warranty. I found out that Maytag (the manufacturer) is NOT the same as the extended warranty company, although they use the Maytag name. The rubber gasket around the door developed black...
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5 comments
Anonymous
#407547

Black mold on washer gasket. Maytag refuses to replace an $87.00 gasket even though there was a class action suit, of which I was unaware.

The ceo of the company makes millions of dollars per year, but is unwilling to help correct a problem with the manufacturing of his product. Shameful!!!

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ID
#115384 Review #115384 is a subjective opinion of poster.
Product
Maytag Dryer

Maytag Washer

abaut 4years ago I ibought maytag washer,one year later the Transmission.and pump went, it still was covered except the service call..$80.00 one year later the same This time the Service Call costed $120.00.. i bought a new.one ,, the same Brand i had when i was living overseas,, 3 years later this washer is still like new ,, with no trouble,, I like too , will buy american made , I live on a fixed in come , and just can not keep buying stuff what does not last more then 1 year,, will american Companys ever learn ,, S.M
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1 comment
Anonymous
#12762

I am the dissatisified owner of a 2 month old Maytag bravos top he loading machine,. At the cost of almost 1000 dollars i have yet to get a load of white cothes clean and a wrinkle free cycle that produces clothes that don't look like they were strangled to death. My old machine of 20 years worked better cleaned better and produced less wrinkles.

the first time i used my machine i had 8 items in a 4.6 cubic top loader. large one huh. the next day i had to call the service man because it was not filling up and just kept letting water in and spinning. the repair man told me it was over loaded. the machine has the poorest agitation system i have ever seen. the clothes never changed positions. and the bleach never dispensed. there was more dirt on them than when i put them in. i took delivery of this machine on the 8th of April. used it 3 times and have made 3 service calls. the last one was a all day wait and the repair man never called or came.

the dryer same brand, does not dry well. it took 2 hrs to dry one small comforter. the clothes tangle like crazy both in washer and dryer.

i bought all maytag appliances for my home that i repaired after the hurricane katrina.

I am so sorry i did and could cry.

ID
#113911 Review #113911 is a subjective opinion of poster.

Not Maytags problem that glass door fell off

We purchased all Maytag appliances including Model # MER5775RAQ Smooth Top Range approximately 2 years ago. Went to open door and glass door fell off (and shattered)along with bottom trim piece. There is supposed to be 3 screws in the bottom of the trim piece. None were found after a thorough search ??? We contacted Maytag and they said that this is not their issue. but, they can send out a repairman at a fee............ Over Range Microwave. First one quit working within the first year. They replaced for free. Replacement now quit working again 1 year later. Not covered under warranty(Been 2 years since original was purchased) But, they can send out a repairman at a fee............... Washing Machine (Neptune)- Same as everyone elses problems. Stinks, no speed rinse cycle. control board bad. But, they can send................ Sure wish we had read the reviews before we purchased all Maytag Appliances!!!
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ID
#113417 Review #113417 is a subjective opinion of poster.
Product
Maytag Washing Machine
Loss
$855
I purchased the above mentioned item for the first time from a local Farm and Fleet in IL. I had to purchase a new unit, as my old unit was leaking water all over the floor. I had a local plumber come and install the BRAND NEW unit. Guess what? Now my new unit is...
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3 comments
Anonymous
#367671

Maytag once had a great brand years ago, based on its long-lived washing machines. But the brand is greatly diminished now after the company was sold and cheap manufacturing processes were put into place.

Evidence: Maytag water heaters. These are some of the worst water heaters sold today.

While a Rheem installed in 1985 lasted 17 years, a "new" Maytag installed in October 2002, only lasted until October 2011. Be sure to mention to your plumber to avoid the Maytag water heaters.

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ID
#112369 Review #112369 is a subjective opinion of poster.

Don't buy a Maytag anything!!!

Our Maytag Neptune washer and Dryer set was purchased in September of 2005 for $2,200. The dryer arrived DOA with a belt off the motor and took a couple of weeks to get a repairman to fix it. The washer has broken 3 times. The last two have been out of warranty. I called to complain and they offered free parts, but another $200 to get someone to look at it (not fix it). I said that I had already spent a couple hundred the last time it broke. They offered a 15% discount on a new washer. Thanks, please let me pay another $1000 on another Maytag and then a couple hundred every six months to get it fixed! I will never buy another Maytag and advise you to do the same
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4 comments
Anonymous
#152968

i will never buy maytag anything again. I bought a washing machine and a fridge within a couple of months and bought maytag as i had heard they were good.Within 6 months the washing machine stopped working called the company who duly sent someone out to look at it.

I was told it was not the machine but my electrical supply to the machine. Called an electrician had my electrics looked at, nothing untowards wrong but had him run a dedicated circuit for the washer and what do you know machine still doesnt work.Called Maytag back and was told over the phone it was my electrics and nothing they could do.Had it fixed by a local repair company instead. The agitator would not stay connected and had to be popped back on before every use and it filled up inside the agitator with caked on softener and detergent and it stunk up my machine with mouldy smell even bleach wouldnt remove it. I spent 4 hours scraping it out with knitting needles .All my laundry smelled of mildew and nothing i did could get rid of it.

I had to replace it. The fridge stopped working after about a year. I called maytag they sent someone out who told me it was my electrics and not their fridge. I again called an electrician who again found nothing wrong,this time maytag sent another guy out after my second call, the compressor had gone they replaced it.I have since lost the seal on the door so i have ti push it shut really hard to ensure it actually stays shut.

The middle shelf on the door broke off 3 times and i had to buy replacements,then the last time it broke off the actual moulded part of the door broke also so i cant put a new shelf it.

It was the shelf designed for gallon bottles and I never put one on there so it wasnt as if i was overloading it. I just waiting till i get the money for a new fridge and i will be getting rid of that piece of trash also.Never again will I purchase any Maytag appliance.

Anonymous
#56392

Maytag are worthless i have Mayatg refridgerator i have ad 6 yrs and going to replace it with a different brand I had washer/dryer set last 4and a half yrs the washer went out in Sepetmber and they wouldn't fix it and the dryer went out 2 weeks later I was quoted $75 for a heatingelement and $40 for a new thermostat so i bought a Whirlpool set

Anonymous
#49699

I have a Maytag refridgerator for 5yrs it is nothing but trouble I'm think about replacing it with a Whirlpool

Anonymous
#8828

that could have happend with any manufatured appliance, regardless if it was Maytag/Whirlpool, Frigidaire, or Kenmore. They are man made units and failures do happen, but remember it can be with anyone's appliance.

At least they did try to offer you something to help out, it is more that some others would offer. :eek

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ID
#110267 Review #110267 is a subjective opinion of poster.
My Maytag armoir style freezer on the bottom refrigerator was 2 years old when the "sung shin made in Korea" fan konked out. Lowe's said to call Maytag because it was still under warranty. Maytag gave me the name of the local authorized repairman. He...
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8 comments
Anonymous
#131000

I have a maytag MSD2651HEW and after the 1 st year my compressor went out. Maytag paid to have it fixed.

Now that it is 4 years old the ice maker went out and it is now the panel on the ice maker. This is a $250 fix. I was looking for a fridge that would at lease last me 10 years without any maintainence.

Very disapointed. I have a fridge in my garage that is 20 years old and it performs better that this peice of junk.

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ID
#107441 Review #107441 is a subjective opinion of poster.

Maytag ***

Our new house was supplied with Maytag appliances and the microwave did not work from day one. That was 5 weeks ago. A call to Maytag had a repairman out but a part had to be ordered so the repair was not made. After going back & forth with Maytag's customer service people multiple times I finally get an answer about the missing part. It will be on backorder for another 6 weeks due to the recent earthquakes in China. Is that woman smarter than a fifth grader? You get the feeling early on that you are the enemy and they will get rude with you quickly. They told me today that the final answer on my never has worked microwave, is they will not replace it, I have to wait for the part to eventually come in. If it arrives when they say it will, I would have had the unit for almost 3 months and never used it. You will find the same reviews of Maytag's lack of customer service all over the web.
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ID
#92994 Review #92994 is a subjective opinion of poster.
Service
Maytag Repair