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1.5 Based on 82 reviews
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  • Customers like
    • Will not recommend this brand to anyone 3
    • Thought of all new appliances 3
    • That i could reach them through an 800 number 2
  • Customers don't like
    • Not responsive customer service 6
    • Customer service 6
    • Defective product 5
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  • From mobile
  • Jul 20
  • #885862

Customer service sucks dryer won't heat is less than 6 months old. Was put on hold for over 2 hours at a time call for two weeks no response. When I finally got hold of someone was told they would have to e-mAil someone else and they would call me. Never got a call. Two weeks later have still got dryer fixed

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After using 5 times the door would not stay closed and leaked. Contacted retailer who had service come and they said it was the latch and eventually replaced latch. This did not however fix the problem. Had another service call from retailer, they where again going to replace latch, but never got back to me. Decided to go right to Whirlpool for help. They scheduled their service man from this area, who had to call them while he was hear to... Read more

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I came here today after seeing the TV commercials Maytag is now running about how wonderous their appliances are. I am here to tell you they are NOT. Renovated my kitchen and replaced all appliances with Maytag. All a hunk of junk. Within the first 3 months the refrigerator completely died 3 times. Maytag refused to replace it and had a repair man come out and rebuild it everytime. Every couple of months something else breaks on it. This week... Read more

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Simple, 3 years old and the machine is NOT cleaning clothes. They come out looking almost the same as going in. I notice because I wash a lot of whites, and now I am reduced to buying new kitchen cloths every month or so. If it is not cleaning the whites, it is not cleaning the colors either. I don't know what to do. Can it break a fan belt? Nothing else has changed over the years, except the clothes are NOT clean now, and that makes me feel... Read more

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  • From mobile
  • Jul 04
  • #876817

pathetic customer service and *** technicians who don't know anything about troubleshooting

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  • From mobile
  • Jul 04
  • #876816

bastards Of all times. *** maytag

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I've used this Maytag Bravos XL Steam washer for about 9 months now and really hate it. It's a lot of extra work positioning the clothes in the drum just right so they might get cleaned. My husband's wrinkle-free shirts have to be ironed now. Sheets get twisted and take extra time to shake out to put into the dryer. Lots of lint stuck all over clothes you don't want lint on. I've used washers for over 50 years now and this is absolutely the... Read more

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  • From mobile
  • Jun 24
  • #871433

Seventh service call today at 7a.m., now 4:45p.m. still no ice. Freezer not freezing, fridge not meeting recommended temperature. Again.

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I had a Maytag certified repair person come to my house to service my dishwasher. The start button was not working. He informed me that I needed to replace the entire panel the cost of the part and his service visit fee (which doesn't apply to labor) plus the labor cost totaled to 439.00. Which is very close to the price of a new one. When he called in to charge me they informed me that I was entitled to the part for free he quickly said that... Read more

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Maytag subcontract their extended warranties to Assurant, a third party provider who singular goal is to deny claims and wear you down. It is almost a certainty that the repair is more costly than what they will tell you your machine is worth, therefore they simply tell you they will pay you the value of the machine rather than fixing it. Then they tell you to go buy another machine and you get to make up the diiference. In our case it was $... Read more

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